At E-Juice Vapes, customer satisfaction is our top priority. We want you to be completely confident and satisfied with every purchase. Please review our Refund and Returns Policy below to understand how we handle returns, exchanges, and refunds.
Due to the nature of our products and for health and safety reasons, we do not accept returns on e-liquids, disposables, opened hardware, or used items. However, if you receive a product that is defective, damaged, or incorrect, we’re here to help.
To be eligible for a return or exchange:
The item must be unused and in the original, sealed packaging.
A return request must be submitted within 7 days of delivery.
Proof of purchase (order number or receipt) must be provided.
If your item arrives defective or damaged, please contact us at info@e-juicevapes.com with:
A brief description of the issue
A clear photo or video of the defect or damage
Your order number
Once verified, we will offer a replacement, store credit, or refund, depending on the item and the situation.
If you receive the wrong item or are missing something from your order, please notify us within 72 hours of delivery. We will promptly resolve the issue by shipping the correct product or issuing store credit.
Approved refunds will be processed back to your original payment method. It may take 5–10 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Please note that the following items are not eligible for return or refund:
E-liquids (opened or sealed)
Disposable vape devices
Coils, pods, and other consumables
Items marked as “Final Sale”
Products damaged by misuse or user error
Shipping costs are non-refundable. If you are returning an eligible item, you will be responsible for the return shipping fees unless the return is due to an error on our part (e.g., wrong or defective item).
To begin a return request, contact our support team at:
📧 info@e-juicevapes.com
Please include your order number, photos (if needed), and a brief explanation of the issue.
If you have any questions about our Refund and Returns Policy, please don’t hesitate to contact us. We’re here to ensure your shopping experience with E-Juice Vapes is smooth and satisfying.
