Frequently Asked Questions

We are a leading online vaping retailer that has been perfecting vaping since our inception in 2016. Our expert team is dedicated to supplying you with outstanding products and invaluable knowledge so that you can have the best vaping experience possible.

Whether you’re an experienced user or just starting out, we have everything you need, from devices to e-liquids and all the parts in between to keep you going!

Since our inception in 2016, we’ve been hard at work with the sole aim of helping as many smokers as possible choose a safer, more health-conscious alternative to cigarettes. Over the years, we’ve curated a massive selection of vaping hardware and e-liquids from market-leading brands, which only keeps growing alongside the rapid advancements and developments within the industry.

We only provide our customers with the most sought-after products that meet all safety and quality standards set by the TPD Regulation. With us being a part of the UK Vaping Industry Association, we are wholly passionate about our work, and our expert team is dedicated to helping those trying to give vaping a go. We understand current smokers may find it hard to make the first step, but rest assured, our team is on hand to assist you with the right knowledge and products to maximise your chance of success in the transition.

We sell all kinds of vaping hardware and e-liquids to suit all types of vapers. Whether you’re looking to try out vaping with some easygoing pod vape kits or you’re looking to upgrade to a sub-ohm kit, we’ve got you covered. We also stock all types of e-liquids to go with your devices and everything in between, from replacement vape pods and tanks to other necessary accessories.

For those who haven’t found any success with vaping, we also have some other reliable smoking alternatives, like nicotine pouches and heated tobacco products. We are dedicated to providing all the tools and products available to help those who are ready to give up smoking for good.

Yes, we ship 7 days a week, and we dispatch orders up to 9 pm, on a tracked, next-day delivery service; free when you spend £20!

We have multiple reliable shipping services available so that you can get your goods when you need them. Our delivery shipping information page will give you a full breakdown of our options and services for your peace of mind.

Yes, we ship 7 days a week, and we dispatch orders up to 9 pm, on a tracked, next-day delivery service; free when you spend £20!

We have multiple reliable shipping services available so that you can get your goods when you need them. Our delivery shipping information page will give you a full breakdown of our options and services for your peace of mind.

We have an extremely valuable reward scheme that has been helping loyal and returning customers earn loyalty points to redeem against discounts, check out faster, store addresses, track orders, and more.

You can visit us in person at our Brighton shop at Unit 2A, Victoria Trading Estate, Victoria Road, Portslade, BN41 1XQ. We can help you with any queries you have and provide you with the service you expect from our vaping experts.

You can also bring your used vape batteries to our shop for easy recycling; we have dedicated recycling vessels, which we take care of ourselves just to do our share of caring for the environment.

If you’re lucky enough to visit us in person, you can do so every day of the week – including bank holidays. 

Of course, you can browse and shop on our online store 24/7 – with free next-day delivery available on orders over £20 placed by 9 pm.

You can get in touch with us through email info@e-juicevapes.com. Our vape experts are on hand to help you out with any vaping queries or order issues you’re having.

You may want to check out our grand collection of helpful guides along with our handy troubleshooting guide, which may help you solve any issues you’re facing before contacting us.